Terms & Conditions

Thank you for visiting TWINFO.  By using the TWINFO website you are deemed to have agreed to these terms and conditions of use.  These terms apply to all visitors and users who access and use this website.  We reserve the right to change or modify these terms and conditions at any given time and without notice to you.  By continuing to use the TWINFO website after any revisions have been made effective, you agree to be bound by the revised terms, whether or not you have reviewed them. Accordingly, TWINFO advises you to check this page regularly.


Shipping Within Australia

Postage will be quoted prior to purchase.

Shipping Outside Australia

Please send an email to info@twinfo.com.au for a shipping quote.


Twinfo wants you to be completely satisfied with your purchase.  If you don’t love what you have ordered, please send us an email to discuss.  

Our email address is: info@twinfo.com.au

Refunds are not given for change of mind, or incorrect decision unless required by law. However, if the item is faulty, significantly different from what was shown to you we will gladly exchange or refund.

You must provide proof of purchase within the last 28 days.  Refunds will be given using your original payment method.
For an item to be refunded and / or exchanged the item needs to be in a re-saleable condition which includes:
• the original labels are still attached;
• the item is in its original packaging
• the item is unused

Directory Listings

To qualify to be listed in our Directory Listings your business must be:

  • located within Australia or New Zealand;
  • provide shipping to Australia;
  • suited to one or more of the website’s categories;
  • regularly open to the public; and
  • submitted by the business owner or authorised agent.We reserve the right to decline businesses that don’t meet the above criteria.


The Businesses that are featured in our directory pay a monthly membership fee.  As part of this fee, there are a number of features which are sponsored, including advertisements.  There are a number of independent features which do not incur a cost including any reviews on our blog and any non-sponsored mention in our social media channels. Twinfo also features affiliate products.

We aim to keep a balance between providing a promotion service to the independent boutiques, and also ensuring that you get an honest representation of the Businesses featured.


TWINFO will make every attempt to publish true and accurate information, however we cannot guarantee that there will never be any errors or mistakes in published material. TWINFO does not accept any responsibility for the accuracy or completeness of any material
contained in this site.  Additionally, TWINFO disclaims all liability to any person relying wholly or partially upon any information presented in this site in respect of anything, and the consequences of anything, done or omitted to be done.

Our website contains links to businesses that are not owned or controlled by TWINFO and are considered an “external website”. TWINFO assumes no responsibility for the content, privacy policies, or practices of the boutique websites or services.  You acknowledge and agree that TWINFO shall not be responsible for any damage or loss caused or alleged to be caused by or in connection with the use or reliance on any such content, goods or services available on or through any such businesses.  We strongly advise you to read the terms and conditions and privacy policies of any businesses that you visit.

Businesses are requested to advise us if there are any changes to their product range, however the businesses are free to make changes to their product range including price, quality and quantity.  These matters are outside the control of TWINFO and we accept no responsibility to any changes made by these external websites.

You indemnify TWINFO against each claim, action, proceeding, judgment, damage, loss, expense or liability incurred or suffered by, or brought, made or recovered against us in connection with any breach by you of these terms and conditions.

Any legal issues arising in relation to the use of this website will be dealt with under the laws of Queensland, Australia.  Illegal activity under those laws will be a violation of these terms, but as the website is accessible worldwide you should be aware that you could be prosecuted under the law of those jurisdictions.


TWINFO has a privacy policy that explains how we will treat your personal information in compliance with the Privacy Act 1988.  You supply “personal information” to us when you fill in an online registration form, subscribe to our email newsletters, submit postings or comments, or email us.

We will never give your personal information to any individual or company for commercial purposes.

You must ensure that your personal information in the Directory is not false, inaccurate, misleading, offensive, defamatory, fraudulent.

Copyright and Acknowledgments

TWINFO reserves all intellectual property rights, including all content within the TWINFO website.  You may print single copies of any pages of this website for your own personal and non-commercial use but must not otherwise reproduce any material on this website  in any form without the express written consent of TWINFO.

By joining TWINFO, our businesses give us the right to use any image on their website in an effort to highlight specific products and direct users back to their website.  It is the responsibility of each businesses to ensure that they have the right to use and publish all images on their website. TWINFO will not be responsible for any copyright or trademark issues of images supplied to us from businesses.


If you act in any way which contradicts these terms and conditions, TWINFO has the right to terminate your membership without warning and may refuse any and all current or future use of the website.